Privacy Policy
Nov 28, 2023
This policy is provided by ASCENT games(hereinafter referred to as "we") for use on mobile
devices, tablets, personal computers and other devices. By accessing or using any of the
Services, you are consenting to this Privacy Policy.
This Privacy Policy describes:
The ways we collect personal data about you and why we do so
How we use your personal data, and
The choices you have about your personal data.
This Privacy Policy applies to ASCENT games, websites and related services, which we here
collectively call the Service.
Before using our products or services, please read and thoroughly understand this policy, and
use the relevant products or services after confirming your full understanding and agreement.
Once you start to use our products or services, it means that you have fully understood and
agreed to this policy.
We are fully aware of the importance of personal information to you, and will do our best to
protect the safety and reliability of your personal information. We are committed to
maintaining your trust in us and abide by the following principles to protect your personal
information: the principle of consistency of rights and responsibilities, the principle of clear
purpose, the principle of choosing consent, the principle of least sufficiency, the principle of
ensuring security, the principle of subject participation, the principle of openness and
transparency, etc. .
What information do we collect from you.
Account information, username, email address, password, and verification code. We use this
information to create the account for your use of our services as you requested,
A profile photo; game user name(s); your gender; age; approximate location information
that you provide; links to your profiles on various social network; details about the games you
play; and a player ID number that is created by us and used to identify your profile.
Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC
address, IMEI)
Data about your device, such as device name and operating system, browser type and
language
Data we collect with cookies and similar technologies (see more below)
General location data
Precise geo-location data (GPS, with your consent)
Data about your use of the Service, such as gameplay data and your interactions with other
players inside the Service
Payment Information
When you purchase services or products from us, third-party service providers acting on our
behalf process payment information, including payment card details and billing addresses, to
help us fulfill your orders. Any Personal Data collected by such third party will be subject to
the third party’s privacy policy, rather than this Privacy Policy.
Location
If you access the Websites and Services via a mobile device, we may also collect information
like: your country and your location.
What Information do we collect from any third party platforms
Please note that we use certain third party service providers on our Site to enhance your
experience or deliver certain services. These providers may collect Personal Data about you in
performing their services and/or functions on our Site.
When you use our services via third party accounts, we may collect you third party account
name and/or head portrait of such third party account. As for your friends list and/or email
address etc., which are linked with such third party account, will subject to your decision to
privacy policy of such third party platform.
Why Do We Collect Your Data
To make the Service work.
To perform the contract, we process data necessary to
Create accounts and allow you to play our games and use our Service
Operate the Service
Verify and confirm payments
Provide and deliver products and services you request
Send you Service-related communications
Cookies and Similar Technologies
We use cookies to make interactions with our Site easy and meaningful. When you visit our
Site, our servers may send a cookie to your computer. We may use cookies that are
session-based and persistent-based. Session cookies exist only during one session. They
disappear from your computer when you close your browser software or turn off your
computer. Persistent cookies remain on your computer after you close your browser or turn
off your computer. Please note that if you disable your web browser’s ability to accept
cookies, you will be able to navigate our Site, but you may not be able to successfully use all
of the features of our Site.
How long do we retain the information
We store your information only as long as necessary to fulfill the purposes for which the
information is collected and processed or where the applicable law provides for longer
storage and retention period — for the storage and retention period required by law.
What personal information do we store
The information you provide to us in the user profile and in your account appeals will be
stored.
Who Can See Your Data
Apart from our platform, your data can be accessed by others in the following situations:
Other Players And Users.
Social features are a core component of our games. Other players and users may, for example,
see your profile data, in-game activities and read the messages you have posted.
Partners Working For Us.
We have partners to perform services for us. These partners process your data only at and
according to our instructions to provide the Service, such as hosting, player support,
advertising, analytics and fraud prevention.
Other Companies And Public Authorities.
In order to combat fraud and illegal activity, we may exchange data with other companies and
organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect
the rights, property or safety of us, our players or others.
Advertising AND Social Media PARTNERS.
The Service includes features from our partners, such as social media interaction tools. These
partners may access your data and operate under their own privacy policies. We encourage
you to check their privacy policies to learn more about their data processing practices.
The Security of Your Personal Information
We are committed to maintaining the privacy and integrity of your personal information no
matter where it is stored. We have information security and access policies that limit access to
our systems and technology. We deploy a firewall and other security measures commensurate
to industry standards to prevent unauthorized access to your personal information. Your
personal information will remain subject to our technical and organizational controls and our
policies and procedures (including this Privacy Policy). Unfortunately, the transmission of
information via the internet is not completely secure. Although we will do our best to protect
your personal information, we cannot guarantee the security of the information transmitted to
our services; any transmission of your information is at your own risk.
How Do We Protect Your Data
Security Safeguards.
In order to help ensure a secure and safe player experience, we are continuously developing
and implementing administrative, technical and physical security measures to protect your
data from unauthorized access or against loss, misuse or alteration.
Data Retention.
We retain your data for as long as your account is active or as needed to provide you the
Service. We will for example periodically de-identify unused game accounts and we regularly
review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for
our legitimate business interests, such as to comply with our legal obligations, resolve
disputes, and enforce our agreements.
Age Limits
We do not knowingly collect or solicit personal data about or direct or target interest based
advertising to anyone under the age of 13 or knowingly allow such persons to use our
Services. If you are under 13, please do not send any data about yourself to us, including your
name, address, telephone number, or email address. No one under the age of 13 may provide
any personal data. If we learn that we have collected personal data about a child under age 13,
we will delete that data as quickly as possible. If you believe that we might have any data
from or about a child under the age of 13, please contact us via alhosus@aliyun.com
Data deletion description
If you need to unbind Facebook and Google accounts from us and delete relevant data, please
contact customer service through customer service channels (work order, Facebook homepage,
official line).
How can you contact us
If you have any questions, comments or concerns regarding our Privacy Policy and/or
practices, please send an e-mail to alhosus@aliyun.com
Your Rights
California Consumer Privacy Act (CCPA) Notice for California Consumers
In addition to our privacy policy, we provide the following notice in accordance with the
CCPA.
You have certain rights in relation to the personal information we hold about you. Some of
these only apply in certain circumstances (as set out in more detail below). We must respond
to a request by you to exercise those rights without undue delay and at least within one month
(though this may be extended by a further two months in certain circumstances). To exercise
any of your rights, please contact us at alhosus@aliyun.com Please understand further
information may be required to verify your identity when exercising your rights.
Access
You have the right to access personal information we hold about you, how we use it, and who
we share it with. If you believe we hold any other personal information about you, please
contact us and complete the corresponding request form.
Portability
You have the right to receive a copy of certain personal information we process about you.
This comprises any personal information we process on the basis of your consent or pursuant
to our contract with you, as described in the section “How We Use Your Personal
Information”. You have the right to receive this information in a structured, commonly used
and machine-readable format. You also have the right to request that we transfer that personal
information to another party.
If you wish for us to transfer such personal information to a third party, please ensure you
detail that party in your request. Note that we can only do so where it is technically feasible.
Please note that we may not be able to provide you with personal information if providing it
would interfere with other’s rights (e.g., where providing the personal information we hold
about you would reveal information about another person or our trade secrets or intellectual
property).
Correction
You have the right to correct any personal information held about you that is inaccurate. If
you believe we hold any other personal information about you and that information is
inaccurate, please contact us and complete the request form.
Erasure
You can delete your account, or remove certain personal information. If there is any other
personal information you believe we process that you would like us to erase, please contact us
and complete the request form.
You may request that we erase the personal information we hold about you in the following
circumstances:
•You believe that it is no longer necessary for us to hold such personal information; or
•You believe the personal information we hold about you is being unlawfully processed by us.
You can also exercise your right to restrict our processing of your personal information (as
described below) whilst we consider your request.
We may need to retain personal information if there are valid grounds under data protection
laws for us to do so (e.g., for the defence of legal claims or freedom of expression) but we
will let you know if that is the case. Where you have requested that we erase personal
information that has been made available publicly on the Service and there are grounds for
erasure, we will use reasonable steps to try to tell others that are displaying the personal
information or providing links to the personal information to erase it too.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the personal information we hold about you
other than for storage purposes in certain circumstances. Please note, however, that if we stop
processing the personal information, we may use it again if there are valid grounds under data
protection laws for us to do so (e.g., for the defense of legal claims or for other’s protection).
As above, where we agree to stop processing the personal information, we will try to tell any
third party to whom we have disclosed the relevant personal information so that they can stop
processing it too.
You may request we stop processing and just store the personal information we hold about
you where:
•You believe the personal information is not accurate for the period it takes for us to verify
whether it is accurate;
•You wish to erase the personal information as the processing we are doing is unlawful but
you want us to retain the personal information but just store it instead; or
•You wish to erase the personal information as it is no longer necessary for our purposes but
you require it to be stored for the establishment, exercise or defense of legal claims.
Objection
You have the right to object to our processing of personal information about you. We will
consider your request in other circumstances as detailed below by contact us and completing
the request form.
Announcements
We may from time to time send you announcements when we consider it necessary to do so
(such as when we temporarily suspend The Service access for maintenance, or security,
privacy or administrative-related communications). You may not opt-out of these
service-related announcements, which are not promotional in nature.
Data Deletion
As a subject of personal information, you have the right to enjoy the rights provided by the
privacy regulations in your jurisdiction. Your rights may include some or all of the following:
1. Right to access your data: You have the right to access the personal information we hold
about you, how we use this information, and with whom we share it.
2. Right to rectification of your data: You have the right to correct any inaccurate personal
information we hold about you. For example, if your email address has changed, and we
should replace your old email address, you can contact us.
3. Right to erasure of your data: You can delete your account (i.e., the account on our service,
excluding any accounts on third-party platforms such as Sony), or delete certain personal
information we store about you. However, please note that if data protection laws have
legitimate reasons (e.g., to defend legal claims or freedom of speech), we may need to retain
personal information. If this is the case, we will inform you of such valid reasons.
You can exercise these rights by sending relevant requests to alhosus@aliyun.com, in
accordance with the privacy laws of your jurisdiction.
Contacting Us
If you have any further questions about this User Agreement, please contact us via
alhosus@aliyun.com